We publish a summary of responses to your comments here at least once a year.
Feedback and suggestions of how we can make improvements have been provided through Have your say, workshops, events and engagement sessions. This helps to shape how the Local Offer and services are continuing to be developed.
‘You said, We did/Are doing’ demonstrates this through feedback received from children, young people with SEND, their families and the response that services have made.
Here you can find out about the process for You said, we did/are doing.
| You said | We did | Date |
|---|---|---|
| WIN Local Offer website is not easy to use and families want a standalone Local Offer website. | Digital Experience team have reviewed the Local Offer website feedback and proposed a re-build of the site. | 2022-2023 |
| Families want clear up to date information about what services and support are available for children and young people (0-25) and how to access it. | All information on the Wolverhampton Local Offer website will be reviewed and updated as part of the re-design and re-build. | 2020-2021 |
| The Local Offer needs to be more user friendly and easier to search. | Re-build of the Local Offer website is required to enhance the customer journey as the current platform is unsuitable. | 2020-2021 |
| Their needs to be more use of videos and it has to be made easier to read. The current Local Offer is too wordy. | The specification for the Local Offer states that any platform needs to incorporate the use of visual and audio content. | 2020-2021 |
| There is a lack of awareness of the Local offer, many parents had not heard of it. | A communication plan is in place, during the year several social media campaigns were run to raise awareness. | 2020-2021 |
| Current website had become unfit for purpose | Delivery of the redevelopment of the Local Offer sits within the Culture of Inclusion project, participation and coproduction with all stakeholders workstream. This workstream aims to embed genuine collaborative working and co-design with parents, ensuring they are fully included at a strategic level. Tasks include developing Local Offer Service Specification with young people families and providers. | 2020-2021 |
| Information on the Local Offer website is not up to date i.e. contact numbers are incorrect. | All information will be reviewed and updated as part of the 2021 review and development. | 2019- 2020 |
| Parents and carers find it difficult to get information about what services available and what they offer. | All information will be reviewed and updated as part of the 2021 review and development. | 2019- 2020 |
| The local offer needs to be less corporate and more parent friendly, where they can search for the condition rather than a specific service. | The 2021 review will be carried out with a view in migration to a more visually acceptable and parent friendly platform. | 2020-2021 |
| Schools, professionals and the local authority need to ensure that parents and carers are aware of the local offer. | Awareness raising is scheduled for 2021, along with a rollout of training for professionals to assist the promotion of the Local Offer to parents and carers. | 2020-2021 |
| More visual and audio content is required to make the Local Offer more accessible and visually appealing has been a key theme of feedback from various sources. | More visual and audio content has been added. | 2020-2021 |