We publish a summary of responses to your comments here at least once a year.

Feedback and suggestions of how we can make improvements have been provided through Have your say, workshops, events and engagement sessions. This helps to shape how the Local Offer and services are continuing to be developed.

‘You said, We did/Are doing’ demonstrates this through feedback received from children, young people with SEND, their families and the response that services have made.

Here you can find out about the process for You said, we did/are doing.

2022-23

You said: WIN Local Offer website is not easy to use and families want a better website that is just for the Local Offer.

We did: Digital Experience team have carried out a review of the current Local Offer website and utilising feedback received from children, young people, parent and families have proposed that a complete re-design and re-build is the best solution. New site launched September, 2024. 

2020-2021

You said: Parent and families want clear up to date information about what services and support are available for children and young people (0-25) and how to access it.

We did: All information on the Wolverhampton Local Offer website will be reviewed and updated as part of the re-design and re-build.

You said: The Local Offer needs to be more user friendly and easier to search.

We did: We have identified that a re-build of the Local Offer website is required to enhance the customer journey as the current platform is unsuitable.

You said: Their needs to be more use of videos and it has to be made easier to read. The current Local Offer is too wordy.

We did: The specification for the Local Offer states that any platform needs to incorporate the use of visual and audio content